Shipping Information

How long will it take to get my package?

Our goal is to ship your order as quickly as possible, subject to availability, receipt of payment and credit authorization. We'll inform you if an item is out of stock. If an item is back-ordered, it will be shipped as soon as it becomes available.

If you have not received an e-mail confirmation from the online store within two hours of placing your order, please e-mail us at customerservice@mattelwheels.com. In order for us to provide the best customer service, please include your full name and zip/postal code in your e- mail.

If you have more questions about our shipping policies, please visit Frequently Asked Questions through our Customer Service link.

Shipping Prices

Shipping and processing fees are based on your order total (excluding taxes) and include the cost of processing your order, handling and packaging your products, and delivering them to you and/or designated recipients. The US standard shipping and processing rate is $9.95, and rush shipping is available for most items and addresses for an additional cost (except to APOs/FPOs). Standard shipping and processing to Canada is an additional US$10 over the US standard rate. Express shipping to Canada is available for an additional cost.

HWC Domestic Shipping

Canadian

Order Total (Before TAX)

Standard

Standard RLC

Two Day

Next Day

Standard

Express

Up to $20.00

5.95

5.95

24.95

29.95

10.95

29.95

$20.01 - $50.00

7.95

7.95

24.95

29.95

12.95

29.95

$50.01  - $75.00

9.95

FREE

24.95

29.95

15.95

29.95

$75.01 - $100.00

9.95

FREE

24.95

29.95

17.95

29.95

$100.01 +

9.95

FREE

24.95

29.95

19.95

29.95

 

Shipping Options

Standard

In most cases we ship to P.O. boxes, APO/FPOs, the U.S. territories, Alaska and Hawaii through the U.S. Postal Service. A standard surcharge may apply to large or heavy items. Delivery dates are estimates only. Use guaranteed rush shipping to ensure arrival by a specific date. We'll inform you if an item is out of stock and if an item is backordered, it will be shipped as soon as it becomes available.

In Canada, all packages are delivered by Canada Post. Charges for duties, taxes and the carrier's collection fee are in addition to your shipping charge and must be paid by you at Customs.

We offer two shipping options to Canada - standard shipping for $10 over the US standard rate and express shipping for an additional US$10 over the Canadian standard rate. The express option will result in your order arriving approximately 2 days faster than an order with Canadian standard shipping. We are unable to guarantee an exact delivery date with this service.

Rush

2nd day and next day shipping is available for orders shipped to the contiguous United States (the 48 States and the District of Columbia). See charges in your order at checkout. Please allow an additional business day for processing.

International

The cost for International shipping is a US$60 flat fee for orders less than US$171. For orders greater than US$171, shipping is 35% of the order value.

Rush shipping for International orders is unavailable at this time.

Countries Available

In addition to the United States and Canada, we currently ship to the following countries:

Afghanistan
Albania
Algeria
Andorra
Angola
Anguilla
Antigua & Barbuda
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bosnia & Herzegovina
Botswana
British Virgin Islands
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Comoros
Congo (Brazzaville)
Congo, Democratic Republic of the
Cook Islands
Costa Rica
Cote d'Ivoire
Croatia
Cyprus
Czech Republic
Denmark
Djibouti
Dominica
East Timor
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Falkland Islands (Malvinas)
Faroe Islands
Fiji
Finland
France
French Guiana
French Polynesia (Tahiti)
Gabon
Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guatemala
Guinea
Guinea Bissau
Guyana
Haiti
Holy See
Hong Kong
Hungary
Iceland
Indonesia
Iraq
Ireland
Italy
Jamaica
Japan
Jordan
Kazakhstan
Kenya
Kiribati
Kuwait
Kyrgyzstan
Laos
Latvia
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macau
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Martinique
Mauritania
Mauritius
Moldova
Monaco
Mongolia
Montserrat
Morocco
Mozambique
Myanmar (Burma)
Namibia
Nauru
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Norway
Oman
Pakistan
Papua New Guinea
Paraguay
Philippines
Pitcairn
Poland
Portugal
Qatar
Reunion
Romania
Rwanda
Saint Helena
Saint Kitts and Nevis
Saint Lucia
Saint Vincent and Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Solomon Islands
South Africa
Spain
Sri Lanka
Suriname
Swaziland
Sweden
Switzerland
Taiwan
Tajikistan
Tanzania
Togo
Tonga
Trinidad and Tobago
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirates
United Kingdom
Uruguay
Uzbekistan
Vanuatu
Vietnam
Wallis and Futuna
Western Sahara
Yemen
Zambia
Zimbabwe

International Terms & Conditions

Please carefully read the following terms and conditions concerning International orders with Hot Wheels Online Store

All prices on Hot Wheels Online Store are shown in US dollars (USD). The price is exclusive of any shipping and processing charges (added during checkout), import duties and taxes (assessed at Customs).

Any order being shipped to a destination outside of the United States may be subject to incremental import duties and taxes. Custom and tariff fees may apply according to your country's import laws. These fees are not collected by Mattel, and Mattel does not have control of these fees. When placing an order on one of Mattel’s Family of Brands sites, you are considered the importer of record and must comply with all applicable laws and regulations. Charges for duties, taxes and the carrier's collection fee are in addition to your shipping charge and must be paid by you.

Some items sold on Hot Wheels Online Store may require special handling as specified by federal, state and local regulations governing the transport of these items; therefore, the shipment of some products to certain locations may not be possible.

Please allow additional delivery time for orders with a shipping destination outside of the United States.

If you have any questions concerning your order and you currently live outside of the United States, we recommend you email us at customerservice@mattelwheels.com. For International inquiries by phone, you may call 608-821-1141.

About Our Shipping Boxes

For safety and legal reasons, our company name appears on our shipping boxes. On the shipping label "Order from The Mattel Family of Brands” will appear in small type. Please keep this in mind when selecting your shipping destination. In addition, all correspondence from us will include our company name above the return address

To protect your purchase, we may occasionally use biodegradable packing peanuts in our shipping boxes. Composed of corn and potato starch, they actually melt if you pour water on them. Of course, you can always re-use the peanuts to send your own packages, or donate them to local businesses for re-use. We want your order to arrive at its destination in good shape, just as you'd expect, but we also want to be mindful of environmental issues.