Our Consumer Support team is currently operating at limited capacity. This limitation may cause longer than usual delays in receiving service or the shipment of product and parts. We apologize for any inconvenience but assure you we are working hard to ensure all requests and orders are processed as efficiently as possible. We appreciate your patience.

Hot Wheels Collectors Contact Us

Use this page to contact Mattel regarding:

  • Customer Service issues with Hot Wheels Collectors Online Store orders
  • Difficulty logging on to Hot Wheels Collectors Online Store
  • General Comments about the Hot Wheels Collectors Online Store or Products in the Hot Wheels Collectors Online Store

Call Us: 800-858-0102 on Monday through Friday 9a.m. – 6p.m. Eastern Time. Holiday hours may vary.

Write to Us at:
Consumer Services
636 Girard Ave
East Aurora, NY 14052

Phone and email inquiries may be handled in a country other than your country of residence. Calls will be recorded for quality control, training, legal, and other business purposes.

Email Us: Please complete all fields below so we can assist you in a timely manner. If you’re reporting a website error or issue, indicate which website in the Comments area.




We use the information to handle your request and manage our business. If the information relates to a product manufactured by one of our licensees, we will share it with the licensee. To help us improve our products and services, we will send you a product and quality of service survey via email. We do not use the contact information on this form to send you marketing messages, but you can sign up, update your preferences, or opt out online or by contacting a customer service agent.

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Click here to get answers to frequently asked questions about your order, shipping, your online account and more!

Click here to get answers to frequently asked questions about Hot Wheels products and brands, including product registration, technical support, instruction sheets, parts replacement, safety notifications and much more!