Hot Wheels Collectors Contact Us

Use this page to contact Mattel regarding:

  • Customer Service issues with Hot Wheels Collectors Online Store orders

  • Difficulty logging on to Hot Wheels Collectors Online Store

  • General Comments about the Hot Wheels Collectors Online Store or Products in the Hot Wheels Collectors Online Store

Call Us: 800-858-0102 on Monday through Friday 9a.m. – 6p.m. Eastern Time. Holiday hours may vary.

Write to Us at:
Consumer Services
636 Girard Ave
East Aurora, NY 14052

Email Us: Please include the following in the Comments area so that we can do our best to assist you. This information will assist us in locating your account so we can provide quicker service to you.

Name:
Address:
Phone number:
Order number:
Website (if reporting an error or issue):
Reason for contacting us:





Click here to get answers to frequently asked questions about your order, shipping, your online account and more!

Click here to get answers to frequently asked questions about Hot Wheels products and brands, including product registration, technical support, instruction sheets, parts replacement, safety alerts and much more!