Hot Wheels Collectors Contact Us

Use this page to contact Mattel regarding:

  • Customer Service issues with Hot Wheels Collectors Online Store orders

  • Difficulty logging on Hot Wheels Collectors Online Store

  • General comments about Hot Wheels Collectors Online Store or Products in the Hot Wheels Collectors Online Store

You can call us or write us at the following locations for issues concerning an order from the Hot Wheels Collectors Online Store.

Call: 800-858-0102 8a.m. – 11p.m. Eastern Time, 10a.m. – 7p.m. Eastern Time on weekends. Holiday hours may vary.

Write us at Consumer Services, 636 Girard Ave, East Aurora, NY 14052

Email address:  customerservice@mattelwheels.com

Click here to get answers to frequently asked questions about Mattel products and brands, including product registration, technical support, instruction sheets, parts replacement, safety alerts and much more!